Customer Engagement Manager

Role summary:

As a Customer Engagement Manager, you will acquire and manage projects for OEMs and major suppliers in an international & challenging environment. Your mission is to bring maximum value, actionable findings & conclusions to the customer. You’ll work cross functionally to provide commercial as well as technical findings, leveraging the extensive expertise at A2Mac1. You are able to identify valuable recommendations to the customers and to communicate them in an actionable frame as well as to identify further common project opportunities in a long-term customer relationship.

You are responsible for all Technical and Financial aspects of large, strategic projects from initial Customer Engagements and RFIs through to the Project Closing. Your day-to-day work as a Customer Engagement Manager includes managing strategic projects as well as creating convincing proposals in the acquisition phase of a project. You are our central interface to a customer while performing a project and you are a key person to maintain business with the client. Your responsibility is a clear and reliable communication to the customer on engineering, management & executive level. You organize the delivery of your project and the management of timelines according to the clients’ expectations and you orchestrate the customer relationship.  Thanks to your initiative, creativity and goal-oriented mode you bring in actionable ideas to further improve our services & offerings to our clients.

Your expertise and qualifications:

• Demonstrated expertise in automotive environment
• 3 to 5+ years post-graduate school consulting experience, with 1+ years at a project management level in a strategic consulting firm
• Technical interest and “hands-on” mentality
• Strong management and communication skills
• Strong analytical skill set
• Solid track record of strong client relationships with large organizations

Reporting line:

• N+1: Head of Costing Projects
• N+2: Head of Costing

Responsibilities: 

• Managing client engagements and client relationships
• Managing strategic projects, incl. planning, ensuring quality, meeting deadlines, etc.
• Identifying actionable recommendations while keeping a “hands-on” mentality
• Owning the responsibility for the quality of the engagements
• Presenting results, key findings and ensuring client satisfaction
• Guiding the project delivery team to provide the right output to the customer
• Support Business Development in scoping out project proposals for strategic projects